D.R.Chiropractic Terms and conditions
D.R. Chiropractic - Website Terms & Conditions of Use
The information published on the D.R. Chiropractic website (the Site) is provided as a service to patients and users, and subject to the following Terms and Conditions of use:
1. Interpretation
This Site is operated on behalf of D.R. Chiropractic (we, us, our) in conjunction with trusted web-hosting and 3rd party service providers. References to the singular include the plural and to the masculine include the feminine and vice versa. The headings in these terms and conditions are for convenience only and shall not affect their interpretation.
2. Acceptance of Terms & Conditions of Use
These terms and conditions are binding on you and by accessing and continuing to use the Site you are deemed to accept these terms and conditions and any changes and alterations made from time to time as set out in this document. These terms and conditions include our Privacy & Data Protection Policy. If you do not agree to be bound by these terms and conditions you may not use this Site.
3. Amendments to Terms and Conditions
We reserve the right to amend these terms and conditions at any time with immediate effect without notice or consultation by placing the amended terms and conditions on our Site.
4. Disclaimer
The Site including all pages and associated content is provided for information purposes only. Whilst every care has been taken to provide accurate, relevant and timely information, there may be technical or factual inaccuracies and typographical errors, for which we apologize, but accept no liability or responsibility arising to the extent permitted by law. Nothing in these terms and conditions affects your statutory rights. Nothing in the Site constitutes advice and the transmission, downloading or sending of any information or content does not constitute a contractual relationship.
5. Changes to Products & Services
We will take reasonable steps to keep our website up-to-date with the products and services that we provide, but reserve the right to change, suspend or cease such provision at any time without consultation or notice.
6. Intellectual Property
All discrete and compilation of content included on the Site, but not limited to text, graphics, logos, icons, photographs and images, audio or video clips, digital files, data and software, is our property, licensed by us or acknowledged by us as provided by a third party and may be protected by copyright, database, trade mark and/or applicable intellectual property right laws.
7. Access & General Conduct
We grant you a limited licence to access and make use of the Site, subject to you agreeing that you shall not use or modify the Site for unlawful activity or commercial gain and will respect all applicable laws, statutes and regulations. You agree not to use the Site in a way that may impair the performance, deny access, corrupt content, spread malware, reduce the overall Site functionality or cause reputational damage to us. You also agree not to compromise the security of the Site or attempt to access any secured areas, sensitive content or personal data.
8. External Links to 3rd Party Sites & Content
Our Site contains external links (including clickable text, images and banners) to relevant 3rd party sites and associated content. You acknowledge and accept that we have no control of 3rd party sites and cannot guarantee the reliability or safety of any links to such sites.
Users accept that they click on external links at their own risk and in no event will we be liable for any damages including, without limitation, indirect or consequential damages, or any damages whatsoever arising from use or loss of use, data, or profits, whether in action of contract, negligence or other tortuous action, arising out of or in connection with the Sites use.
By linking to other websites does not indicate that we agree with any claims, statements or opinions published by those sites.
9. External Links to DR-Chiropractic.co.uk
We welcome relevant sites providing hyperlinks to our Site homepage only, any other linkage will require our prior express written consent. All such permitted hyperlinks must make it clear that the link is to our Site and that it is in no way affiliated to us.
10. Privacy & Data Protection Policy
We take privacy and data protection issues seriously. Our Privacy & Data Protection Policy (the Policy) covers our use of, dissemination, security, retention and storage of any information you provide to us to enable us to provide a high-quality service to you. In using our Site, you acknowledge and agree to be bound by the terms of this Policy. If you do not agree to our use of your personal data as described in our Policy, then you must not use the Site. A copy of our latest Policy is also available to view on our Site.
11. Internet Security
In accessing our Site, you understand that the internet is not secure and accept that you are responsible for all electronic communications and content sent from you via any electronic device or medium to us. You are solely responsible in all respects for all use of and for protecting the confidentiality of your user account and password given to or selected by you for use on the Site.
To help us keep our Site secure and safe we ask that you immediately notify us of any unauthorised use or other breach of security. If you identify any error on the Site or any material that you consider to be offensive, indecent, dishonest, inaccurate or illegal you should immediately contact us and we will take such action as we at our absolute discretion see fit to rectify the situation.
We will take all reasonable steps to ensure that availability of the Site will be uninterrupted and that transmissions will be error or virus free and/or free of amendments by unauthorised parties, however, this cannot be guaranteed.
12. Compliance & Infringement
You agree to comply with all applicable laws, statutes and regulations concerning your use of the Site. You agree to be fully responsible for any claim, expense, liability, loss and/or costs including legal fees incurred by us arising from any infringement of the terms and conditions set out in this agreement.
13. Validity of Terms & Conditions
If any provision of these terms and conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity of the other provisions of these terms and conditions and the remainder of the provision in question shall be unaffected.
14. Law and Jurisdiction
These terms and conditions are governed by and shall be construed in accordance with English Law. Any dispute arising will be dealt with under the exclusive jurisdiction of the English courts.
15. Contact Us
Our services are designed to benefit our patients and users, so we welcome your feedback, any questions you may have, improvement suggestions or if you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at:
D.R. Chiropractic, 39 Bath Road, Thatcham, Berkshire RG18 3GF
Email: [email protected]
Website: www.dr-chiropractic.co.uk
Mobile: 07848 698 643
16. Document History
We may amend this document from time to time. You should check our Site occasionally to ensure you are aware of the most recent version which will apply each time you access our Site or engage our services. The ‘D.R. Chiropractic – Website Terms & Conditions of Use’ was issued on 13-Mar-18 @ Version 1.01 and supersedes any previous versions issued. <End of Document>
The information published on the D.R. Chiropractic website (the Site) is provided as a service to patients and users, and subject to the following Terms and Conditions of use:
1. Interpretation
This Site is operated on behalf of D.R. Chiropractic (we, us, our) in conjunction with trusted web-hosting and 3rd party service providers. References to the singular include the plural and to the masculine include the feminine and vice versa. The headings in these terms and conditions are for convenience only and shall not affect their interpretation.
2. Acceptance of Terms & Conditions of Use
These terms and conditions are binding on you and by accessing and continuing to use the Site you are deemed to accept these terms and conditions and any changes and alterations made from time to time as set out in this document. These terms and conditions include our Privacy & Data Protection Policy. If you do not agree to be bound by these terms and conditions you may not use this Site.
3. Amendments to Terms and Conditions
We reserve the right to amend these terms and conditions at any time with immediate effect without notice or consultation by placing the amended terms and conditions on our Site.
4. Disclaimer
The Site including all pages and associated content is provided for information purposes only. Whilst every care has been taken to provide accurate, relevant and timely information, there may be technical or factual inaccuracies and typographical errors, for which we apologize, but accept no liability or responsibility arising to the extent permitted by law. Nothing in these terms and conditions affects your statutory rights. Nothing in the Site constitutes advice and the transmission, downloading or sending of any information or content does not constitute a contractual relationship.
5. Changes to Products & Services
We will take reasonable steps to keep our website up-to-date with the products and services that we provide, but reserve the right to change, suspend or cease such provision at any time without consultation or notice.
6. Intellectual Property
All discrete and compilation of content included on the Site, but not limited to text, graphics, logos, icons, photographs and images, audio or video clips, digital files, data and software, is our property, licensed by us or acknowledged by us as provided by a third party and may be protected by copyright, database, trade mark and/or applicable intellectual property right laws.
7. Access & General Conduct
We grant you a limited licence to access and make use of the Site, subject to you agreeing that you shall not use or modify the Site for unlawful activity or commercial gain and will respect all applicable laws, statutes and regulations. You agree not to use the Site in a way that may impair the performance, deny access, corrupt content, spread malware, reduce the overall Site functionality or cause reputational damage to us. You also agree not to compromise the security of the Site or attempt to access any secured areas, sensitive content or personal data.
8. External Links to 3rd Party Sites & Content
Our Site contains external links (including clickable text, images and banners) to relevant 3rd party sites and associated content. You acknowledge and accept that we have no control of 3rd party sites and cannot guarantee the reliability or safety of any links to such sites.
Users accept that they click on external links at their own risk and in no event will we be liable for any damages including, without limitation, indirect or consequential damages, or any damages whatsoever arising from use or loss of use, data, or profits, whether in action of contract, negligence or other tortuous action, arising out of or in connection with the Sites use.
By linking to other websites does not indicate that we agree with any claims, statements or opinions published by those sites.
9. External Links to DR-Chiropractic.co.uk
We welcome relevant sites providing hyperlinks to our Site homepage only, any other linkage will require our prior express written consent. All such permitted hyperlinks must make it clear that the link is to our Site and that it is in no way affiliated to us.
10. Privacy & Data Protection Policy
We take privacy and data protection issues seriously. Our Privacy & Data Protection Policy (the Policy) covers our use of, dissemination, security, retention and storage of any information you provide to us to enable us to provide a high-quality service to you. In using our Site, you acknowledge and agree to be bound by the terms of this Policy. If you do not agree to our use of your personal data as described in our Policy, then you must not use the Site. A copy of our latest Policy is also available to view on our Site.
11. Internet Security
In accessing our Site, you understand that the internet is not secure and accept that you are responsible for all electronic communications and content sent from you via any electronic device or medium to us. You are solely responsible in all respects for all use of and for protecting the confidentiality of your user account and password given to or selected by you for use on the Site.
To help us keep our Site secure and safe we ask that you immediately notify us of any unauthorised use or other breach of security. If you identify any error on the Site or any material that you consider to be offensive, indecent, dishonest, inaccurate or illegal you should immediately contact us and we will take such action as we at our absolute discretion see fit to rectify the situation.
We will take all reasonable steps to ensure that availability of the Site will be uninterrupted and that transmissions will be error or virus free and/or free of amendments by unauthorised parties, however, this cannot be guaranteed.
12. Compliance & Infringement
You agree to comply with all applicable laws, statutes and regulations concerning your use of the Site. You agree to be fully responsible for any claim, expense, liability, loss and/or costs including legal fees incurred by us arising from any infringement of the terms and conditions set out in this agreement.
13. Validity of Terms & Conditions
If any provision of these terms and conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity of the other provisions of these terms and conditions and the remainder of the provision in question shall be unaffected.
14. Law and Jurisdiction
These terms and conditions are governed by and shall be construed in accordance with English Law. Any dispute arising will be dealt with under the exclusive jurisdiction of the English courts.
15. Contact Us
Our services are designed to benefit our patients and users, so we welcome your feedback, any questions you may have, improvement suggestions or if you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at:
D.R. Chiropractic, 39 Bath Road, Thatcham, Berkshire RG18 3GF
Email: [email protected]
Website: www.dr-chiropractic.co.uk
Mobile: 07848 698 643
16. Document History
We may amend this document from time to time. You should check our Site occasionally to ensure you are aware of the most recent version which will apply each time you access our Site or engage our services. The ‘D.R. Chiropractic – Website Terms & Conditions of Use’ was issued on 13-Mar-18 @ Version 1.01 and supersedes any previous versions issued. <End of Document>
D.R.Chiropractic Privacy and General Data Protection Regulation
D.R. Chiropractic (we, us, our) take privacy and data protection issues seriously. Our website (the Site) and Online Booking(Cliniko) is operated on our behalf in conjunction with trusted web-hosting and 3rd party service providers. The D.R. Chiropractic - Privacy & General Data Protection Regulation (the Policy) sets out the various areas where user privacy and data protection are concerned and outlines the legal obligations and requirements of the users, the Site and Site owners. Additionally, the way we process, store, retain, disseminate and protect user data and information is set out in this Policy.
On 25 May 2018 all processing of personal data by organisations will have to comply with the General Data Protection Regulation (GDPR). This Policy follows current legislation and will be updated regularly. For more information please visit the Information Commissioners Office website ico.org.uk.
1. Policy Aim We take the privacy and data protection of our website patients and users very seriously. We want to make sure that we are looking after you, your data and information as best we can and we ask that you read the Policy so that you understand how we will provision our Site, products and services. For the purposes of the GDPR, we are responsible for controlling and processing of your personal data (‘Data Controllers’).
2. Interpretation & Acceptance The information published on the Site is provided as a service to patients and users, and subject to ‘D.R. Chiropractic - Website Terms and Conditions of Use’. This Policy forms part of these terms and conditions and in using our Site and Online Booking, you acknowledge and agree to be bound by the terms of this Policy. If you do not agree to our use of your personal data as described in our Policy, then you must not use our Site or Online Booking.
3. What is Personal Data? Personal Data is data that relates to a living identifiable individual and includes things such as your name, address, telephone number, email address and bank payment details. To be able to provide our services to you we collect the following items of your Personal data:
Completed patient record cards are stored (contact details, description of condition, medical history) as paper copies, in locked filing cabinets. When the clinic room is not being used by the chiropractor, it is locked.
Contact details (name, mobile number, address and email address) are held electronically on the practitioner’s phone, PC, laptop and on the Online Booking.
4. What is Sensitive Personal Data? Sensitive Personal Data is defined under the GDPR as personal data consisting of information relating to the data subject (patient) with regard to racial or ethnic origin; political opinions; religious beliefs or other beliefs of a similar nature; trade union membership;
7. Disclosure of your personal data We may disclose your personal data to trusted 3rd parties including our clinic practitioners and support team plus service providers of web hosting, accounting and maintenance services. We may also pass your personal data to Law enforcement agencies, in connection to an investigation, to help prevent unlawful activity.
We reserve the right to use your anonymised, aggregated personal data for clinical performance analysis, reporting and/or research purposes.
We will never knowingly distribute your personal data to any other 3rd party accept in conjunction with the lawful provision of our services. However, if our business is integrated with another entity your details may be disclosed to both parties’ advisers and will be passed on to the relevant department/s within the new entity subject to terms of confidentiality no less onerous than those contained in this Policy.
Whilst we will use all reasonable efforts and resources to safeguard your personal data, you acknowledge that the use of the internet is not entirely secure and for this reason we cannotguarantee the security or integrity of any personal data which is transferred from you or to you via the internet.
8. Personal Data Retention We will hold your personal data privately and securely on our systems for no longer than as is necessary without limitation in line with the requirements under the GDPR and General Chiropractic Council requirements. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic, organisational and managerial procedures and measures to safeguard the personal data and information we collect.
Examples include:
10. Use of Social Media We use social media to promote our services, communicate with patients and other practitioners plus provide links to and from our Site. We advise that social media platforms be used cautiously and any communication or engagement be with due care and attention in regard to matters concerning their own privacy and personal details. For clarity we will never ask for personal or sensitive information through social media platforms and patients wishing to discuss such matters are encouraged to contact us by telephone or email.
Please note that communication, engagement and actions taken through external social media platforms that our Site and its owners participate in are subject to our website terms and conditions as well as the privacy policies held with each social media platform respectively.
11. Monitoring We may monitor, record and retain communications with you such as SMS, telephone and email conversations for the purposes of account administration, patient and appointment management, quality assurance, training, fraud prevention and compliance.
12. Contact Us Our services are designed to benefit our patients and users, so we welcome your feedback, any questions you may have, improvement suggestions or if you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at:
D.R. Chiropractic, 39 Bath Road, Thatcham, Berkshire RG18 3GF
Email: [email protected]
Website: www.dr-chiropractic.co.uk
Mobile: 07848 698 643
13. Document History We reserve the right to amend this Policy at any time with immediate effect without notice or consultation by placing the amended Policy document on our Site. You should check our Site occasionally to ensure you are aware of the most recent version which will apply each time you access our Site or engage our services.
14. Data Breaches A data breach could only occur if record cards were taken from the locked cabinet in which they are stored. If this happens the ICO and affected clients would be notified where feasible within 72 hours unless the breach is unlikely to result in risk to individuals.
15. Can I Delete My Data? Data held on the Online Booking can be deleted.
Record card information can only be deleted in accordance with GCC guidance. Currently, this information has to be held for 8 years after the last client appointment.
16. What If I am a Client Aged Under 16 Years Old? Parent/ Guardian signed consent will be required if you are under 16.
Children’s personal data is stored in the same way as adult data. It is only used by the chiropractor to aid diagnosis and direct treatment.
17. How Do I Give Consent? New Clients: Online Booking privacy consent is mandatory. It is not possible to create an account if consent is not given. Clients are asked to provide information in order to complete their record card. They then sign to give consent to be examined and treated.
18. When Will D.R.Chiropractic Contact Me? You will be contacted via phone, SMS or e mail to book and confirm appointments or to update you on important changes that may affect you as a patient at D.R.Chiropractic clinic.
The ‘D.R. Chiropractic – Privacy & Data Protection Policy’ was issued on 22-May-18 @ Version 1.02 and supersedes any previous versions issued. <End of Document>
On 25 May 2018 all processing of personal data by organisations will have to comply with the General Data Protection Regulation (GDPR). This Policy follows current legislation and will be updated regularly. For more information please visit the Information Commissioners Office website ico.org.uk.
1. Policy Aim We take the privacy and data protection of our website patients and users very seriously. We want to make sure that we are looking after you, your data and information as best we can and we ask that you read the Policy so that you understand how we will provision our Site, products and services. For the purposes of the GDPR, we are responsible for controlling and processing of your personal data (‘Data Controllers’).
2. Interpretation & Acceptance The information published on the Site is provided as a service to patients and users, and subject to ‘D.R. Chiropractic - Website Terms and Conditions of Use’. This Policy forms part of these terms and conditions and in using our Site and Online Booking, you acknowledge and agree to be bound by the terms of this Policy. If you do not agree to our use of your personal data as described in our Policy, then you must not use our Site or Online Booking.
3. What is Personal Data? Personal Data is data that relates to a living identifiable individual and includes things such as your name, address, telephone number, email address and bank payment details. To be able to provide our services to you we collect the following items of your Personal data:
- Full Name
- Correspondence address
- Home, work & mobile telephone numbers
- Email address
- Date of Birth
- Medical history
- Care Plan & treatment history
- Payment details including sort code and account number
Completed patient record cards are stored (contact details, description of condition, medical history) as paper copies, in locked filing cabinets. When the clinic room is not being used by the chiropractor, it is locked.
Contact details (name, mobile number, address and email address) are held electronically on the practitioner’s phone, PC, laptop and on the Online Booking.
4. What is Sensitive Personal Data? Sensitive Personal Data is defined under the GDPR as personal data consisting of information relating to the data subject (patient) with regard to racial or ethnic origin; political opinions; religious beliefs or other beliefs of a similar nature; trade union membership;
- physical or mental health or condition; sexual life; the commission or alleged commission of any offence; or any proceedings for any offence committed or alleged to have been committed by the data subject. We collect and retain the following Sensitive Personal data:
Physical or mental health or condition.
5. Why we collect personal data about you We will obtain personal data about you when you register as a patient and/or when you use our Site or Online Booking System. We may also monitor your usage of this Site and may include monitoring how many times you visit, which pages you go to, traffic data, location data and the originating domain name of a user’s internet service provider. This information helps us to build a profile of our users and therefore improve our services to you. Some of this data will be personal data and some will be aggregated or statistical, which means that we will not be able to identify you individually.
You have the right to ask us for a copy of the information we hold about you in our records. If you would like a copy of the information held on you please contact us. Please note that there is no charge for the first copy in any one year, but subsequent copies carry a nominal charge of £5.
6. How we may use your personal data We will use your personal data for the following purposes: - To help us identify you;
- To help us administer and maintain accurate patient records;
- To conduct statistical analysis and market research;
- To conduct profiling;
- To customise our Site and its content to your particular preferences;
- To notify you of any changes to our Site, products or services which may affect you;
- To respond to any queries or questions raised by you or other users of the Site;
- To provide you with information about other services and products that we feel may be appropriate to you.
- To help provide you with a better service.
7. Disclosure of your personal data We may disclose your personal data to trusted 3rd parties including our clinic practitioners and support team plus service providers of web hosting, accounting and maintenance services. We may also pass your personal data to Law enforcement agencies, in connection to an investigation, to help prevent unlawful activity.
We reserve the right to use your anonymised, aggregated personal data for clinical performance analysis, reporting and/or research purposes.
We will never knowingly distribute your personal data to any other 3rd party accept in conjunction with the lawful provision of our services. However, if our business is integrated with another entity your details may be disclosed to both parties’ advisers and will be passed on to the relevant department/s within the new entity subject to terms of confidentiality no less onerous than those contained in this Policy.
Whilst we will use all reasonable efforts and resources to safeguard your personal data, you acknowledge that the use of the internet is not entirely secure and for this reason we cannotguarantee the security or integrity of any personal data which is transferred from you or to you via the internet.
8. Personal Data Retention We will hold your personal data privately and securely on our systems for no longer than as is necessary without limitation in line with the requirements under the GDPR and General Chiropractic Council requirements. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic, organisational and managerial procedures and measures to safeguard the personal data and information we collect.
Examples include:
- Ensuring access to your Site account is controlled by password and username unique to you;
- Ensuring that we store your electronic personal data on secure networks, servers or devices
- Ensuring that we hold your physical personal data securely under lock and key.
- Recognise you whenever you visit our Site;
- Speed up access to our Site;
- Store your personal preferences;
- Build a profile about you;
- Improved targeting of our marketing and advertising campaigns;
- Improved services to you.
10. Use of Social Media We use social media to promote our services, communicate with patients and other practitioners plus provide links to and from our Site. We advise that social media platforms be used cautiously and any communication or engagement be with due care and attention in regard to matters concerning their own privacy and personal details. For clarity we will never ask for personal or sensitive information through social media platforms and patients wishing to discuss such matters are encouraged to contact us by telephone or email.
Please note that communication, engagement and actions taken through external social media platforms that our Site and its owners participate in are subject to our website terms and conditions as well as the privacy policies held with each social media platform respectively.
11. Monitoring We may monitor, record and retain communications with you such as SMS, telephone and email conversations for the purposes of account administration, patient and appointment management, quality assurance, training, fraud prevention and compliance.
12. Contact Us Our services are designed to benefit our patients and users, so we welcome your feedback, any questions you may have, improvement suggestions or if you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at:
D.R. Chiropractic, 39 Bath Road, Thatcham, Berkshire RG18 3GF
Email: [email protected]
Website: www.dr-chiropractic.co.uk
Mobile: 07848 698 643
13. Document History We reserve the right to amend this Policy at any time with immediate effect without notice or consultation by placing the amended Policy document on our Site. You should check our Site occasionally to ensure you are aware of the most recent version which will apply each time you access our Site or engage our services.
14. Data Breaches A data breach could only occur if record cards were taken from the locked cabinet in which they are stored. If this happens the ICO and affected clients would be notified where feasible within 72 hours unless the breach is unlikely to result in risk to individuals.
15. Can I Delete My Data? Data held on the Online Booking can be deleted.
Record card information can only be deleted in accordance with GCC guidance. Currently, this information has to be held for 8 years after the last client appointment.
16. What If I am a Client Aged Under 16 Years Old? Parent/ Guardian signed consent will be required if you are under 16.
Children’s personal data is stored in the same way as adult data. It is only used by the chiropractor to aid diagnosis and direct treatment.
17. How Do I Give Consent? New Clients: Online Booking privacy consent is mandatory. It is not possible to create an account if consent is not given. Clients are asked to provide information in order to complete their record card. They then sign to give consent to be examined and treated.
18. When Will D.R.Chiropractic Contact Me? You will be contacted via phone, SMS or e mail to book and confirm appointments or to update you on important changes that may affect you as a patient at D.R.Chiropractic clinic.
The ‘D.R. Chiropractic – Privacy & Data Protection Policy’ was issued on 22-May-18 @ Version 1.02 and supersedes any previous versions issued. <End of Document>
Proudly powered by Weebly